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Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment
Halperin, Basil - 2019
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers … who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the …
Persistent link: https://www.econbiz.de/10012889706
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When Corporate Social Responsibility Backfires : Theory and Evidence from a Natural Field Experiment
List, John A. - 2018
's efficacy. This paper combines theory with a large-scale natural field experiment to connect CSR to an important but often … neglected behavior: employee misconduct and shirking. Through employing more than 3000 workers, we find that our usage of CSR … increases employee misbehavior - 20% more employees act detrimentally toward our firm by shirking on their primary job duty when …
Persistent link: https://www.econbiz.de/10012931211
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Exit, Tweets and Loyalty
Gans, Joshua S. - 2017
Hirschman's Exit, Voice, and Loyalty highlights the role of “voice” in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using...
Persistent link: https://www.econbiz.de/10012965424
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Employee Response to Compulsory Short-Time Work
Fuchs, Victor R.; Jacobsen, Joyce P. - 2021
related. Time spent in other work rose with the presence of children, especially for women. Employee reaction to the program …
Persistent link: https://www.econbiz.de/10013239371
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The Value of Bosses
Lazear, Edward P. - 2014
How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper...
Persistent link: https://www.econbiz.de/10013065643
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Computerization and Immigration : Theory and Evidence from the United States
Basso, Gaetano - 2017
Recent technological changes have been characterized as “routine-substituting,” reducing demand for routine tasks but increasing it for analytical and service tasks. Little is known about how these changes have impacted immigration, or task specialization between immigrants and natives. In...
Persistent link: https://www.econbiz.de/10012945606
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International Trade and Job Polarization : Evidence at the Worker-Level
Keller, Wolfgang - 2016
-wage workers while those for high- and low-wage workers increase. With employer-employee matched data on virtually all workers and …
Persistent link: https://www.econbiz.de/10012989722
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Motivating Politicians : The Impacts of Monetary Incentives on Quality and Performance
Ferraz, Claudio - 2010
Recent studies have emphasized the importance of the quality of politicians for good government and consequently economic performance. But if the quality of leadership matters, then understanding what motivates individuals to become politicians and perform competently in office becomes a central...
Persistent link: https://www.econbiz.de/10012757522
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Information and Quality When Motivation is Intrinsic : Evidence from Surgeon Report Cards
Kolstad, Jonathan - 2013
If profit maximization is the objective of a firm, new information about quality should affect firm behavior only through its effects on market demand. I consider an alternate model in which suppliers are motivated by a desire to perform well in addition to profit. The introduction of quality...
Persistent link: https://www.econbiz.de/10013086633
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An Evaluation of Bias in Three Measures of Teacher Quality : Value-Added, Classroom Observations, and Student Surveys
Bacher-Hicks, Andrew - 2017
teachers' classrooms, prior research has largely focused on the validity of value-added measures. We conduct an experiment …
Persistent link: https://www.econbiz.de/10012954918