Bertrand, Marianne; Djankov, Simeon; Mullainathan, Sendhil - National Bureau of Economic Research (NBER) - 2006
We follow 822 applicants through the process of obtaining a driver%u2019s license in New Delhi, India. To understand how the bureaucracy responds to individual and social needs, participants were randomly assigned to one of three groups: bonus, lesson, and comparison groups. Participants in the...