Larsen, Bradley J.; Lu, Hengheng; Zhang, Anthony Lee - National Bureau of Economic Research - 2021
mediating the negotiations. We find that who intermediates the negotiation matters: high-performing mediators are 22.03% more …We analyze data on tens of thousands of alternating-offer, business-to-business negotiations in the wholesale used …-car market, with each negotiation mediated (over the phone) by a third-party company. The data shows the identity of the employee …