We analyze how digital platforms can increase the survival rate of firms during a crisis by providing continuity in access to customers. Using order-level data from Uber Technologies, we study how the COVID-19 pandemic and the ensuing shutdown of businesses in the United States affected...

Platforms represent a new middle ground between hierarchies and marketplaces, balancing delegation to providers with centralized control of key strategic dimensions like pricing and customer service. Market design choices are often made early in the life of a platform, thus executives must...

We study the heterogeneous effects of race and gender on hiring outcomes in the context of organizational diversity efforts. Against the backdrop of increasing scrutiny around diversity issues in tech companies and the concomitant growing response of organizational efforts to increase workforce...

Voice-activated shopping devices (voice AI), such as Amazon’s Alexa or Alibaba’s Tmall Genie, as a new channel for shopping, are gaining popularity worldwide. It has become important to understand how voice AI adoption affects consumer shopping behaviors. We use large-scale archival data...

Consumer location tracking is becoming omnipresent on mobile devices, producing massive volumes of behavior-rich location data and an elaborate multi-billion dollar ecosystem consisting of consumers providing data, third-party data collectors aggregating data, and advertisers using the data for...

Crises, such as earthquakes and pandemics, heighten the demand for public good, including fund, blood, and increasingly digital public good, such as personal location data. While theories and anecdotal evidence suggest that individuals might increase private provision of digital public good...

On-demand delivery through sharing platforms represents a rapidly rising segment of the global workforce. The emergence of sharing platforms enables gig workers to choose when and where to work, allowing them to do so flexibly. However, such flexibility brings notorious challenges to platforms...