Luo, Biao; Zhang, Zheyu; Liu, Yong; Gao, Weihe - In: Nankai Business Review International 7 (2016) 4, pp. 474-490
Purpose The purpose of this paper is to examine how consumers respond to online word of mouth (WOM) with different valence (i.e. what does it say) and from different sources (i.e. who said it) in an important emerging economy, China. Design/methodology/approach Theory with experiments. Findings...