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Enhancing customer satisfaction with chatbots : the influence of anthropomorphic communication styles and anthropomorphised roles
Xu, Ying; Zhang, Jianyu; Chi, Rui; Deng, Guangkuan - In: Nankai business review international 14 (2023) 2, pp. 249-271
Persistent link: https://www.econbiz.de/10014319307
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Technology-oriented M&A, market reaction and innovation output
Yao, Yi; Ling, Yue; Xu, Yafei - In: Nankai business review international 14 (2023) 3, pp. 400-424
Persistent link: https://www.econbiz.de/10014319382
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Research on the impact of e-commerce platform's AI resources on seller opportunism : a cultivational governance mechanism
Deng, Guangkuan; Zhang, Jianyu; He, Lijuan; Xu, Ying - In: Nankai business review international 14 (2023) 4, pp. 720-745
Persistent link: https://www.econbiz.de/10014454672