Online personalised pricing is a form of price discrimination that involves charging different prices to different consumers, often based on a consumer’s personal data. Policymakers are currently discussing ways to protect consumers from potential adverse effects of personalised pricing. One...

Countries have made significant efforts in recent years to develop domestic, regional and international frameworks for consumer protection enforcement co-operation across borders. However, recent work by the OECD Committee on Consumer Policy has shown that challenges remain in many countries, in...

This document summarises discussions held at the second annual event of the OECD Global Forum on Digital Security for Prosperity. The event, held on 14-15 November 2019 in London, brought together 160 experts and 30 speakers from government, business, civil society, the technical community and...

This report examines privacy-enhancing technologies (PETs), which are digital solutions that allow information to be collected, processed, analysed, and shared while protecting data confidentiality and privacy. The report reviews recent technological advancements and evaluates the effectiveness...

Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for...

The OECD Going Digital Measurement Roadmap is an important tool to align countries’ priority areas for measuring digital transformation using common methodologies and approaches. It was developed in partnership with all relevant OECD statistical bodies in 2019 and amended in 2022. The Roadmap...

Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable...

Digital transformation affects every aspect of our lives, providing new spaces and tools for us to connect, work, consume, and enjoy our rights. It offers a multitude of social and economic opportunities, but also brings new and complex risks. An empowering and safe digital environment that puts...