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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
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Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania; Koole, Ger M. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 413-422
Persistent link: https://www.econbiz.de/10002094592
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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing; Koole, Ger; Delft, Christian; Jouini, … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-722
Persistent link: https://www.econbiz.de/10009983939
Cover Image
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania; Koole, Ger - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 413-422
Persistent link: https://www.econbiz.de/10006816986