A basic argument of this paper is that organizations are under pressure to increase their revenues because of rising aspirations of those who provide goods and services to the organization. The paper then presents an analytical tool which can be used to identify different strategic alternatives...

This paper discusses the importance of permanent customer relations for firms in an environment where bidding takes place. The analysis is first directed toward the bidding resources per order with special reference to the differences in order rate between permanent and non-permanent customers....

This paper seeks to summarize the present state of organization theory. It takes as its starting-point the work of early organization theorists and demonstrates that their work has been challenged in basically four different ways, i.e. regarding the view on (a) individuals in organizations, (b)...