Deep and grounded understanding of complex socio-technical phenomena, such as business-to-business (B2B) information systems, requires a collaborative process of enquiry where the researcher works with practitioners to make sense and establish meaning. This suggests the need for interventionary...

Flexibility is becoming more important for organisations. Information technology (IT) has been proposed as a tool which can aid the attainment of flexibility. However, IT may also reduce an organisation's flexibility. In order to assess the extent to which IT enables or inhibits flexibility, a...