This paper aims to understand how best performing companies strive to improve their service levels, under the assumption that not only inventory management, but also warehouse management plays a key role in achieving this goal. To explore this issue, a case-based analysis was conducted on six...

While there is a growing body of evidence that Radio Frequency Identification (RFID) tagging can be effective in improving inventory management in the retail store, retailers have little guidance on best practices for implementation. One important unresolved issue is whether tagging is equally...