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A simple staffing method for m...
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Operations research
European journal of operational research : EJOR
55
Computers & operations research : and their applications to problems of world concern ; an international journal
42
International journal of production research
24
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
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Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
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International journal of production economics
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Borders in service : enactments of nationhood in transnational call centres
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Developments in the call centre industry : analysis, changes, and challenges
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Omega : the international journal of management science
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
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ECONIS (ZBW)
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1
Nurse staffing in medical units : a queueing perspective
Véricourt, Francis de
;
Jennings, Otis B.
- In:
Operations research
59
(
2011
)
6
,
pp. 1320-1331
Persistent link: https://www.econbiz.de/10009487180
Saved in:
2
Dynamic server assignment in multiclass queues with shifts, with applications to nurse staffing in emergency departments
Chan, Carri W.
;
Huang, Michael
;
Sarhangian, Vahid
- In:
Operations research
69
(
2021
)
6
,
pp. 1936-1959
Persistent link: https://www.econbiz.de/10012815746
Saved in:
3
Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo
;
Leeuwaarden, Johan S. H. van
;
Zwart, Bert
- In:
Operations research
60
(
2012
)
2
,
pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
Saved in:
4
Overflow networks : approximations and implications to call center outsourcing
Gurvich, Itai
;
Perry, Ohad
- In:
Operations research
60
(
2012
)
4
,
pp. 996-1009
Persistent link: https://www.econbiz.de/10009627408
Saved in:
5
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
6
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Saved in:
7
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
8
Call center staffing : service-level constraints and index priorities
Soh, Seung Bum
;
Gurvich, Itai
- In:
Operations research
65
(
2017
)
2
,
pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
Saved in:
9
Customer learning in call centers from previous waiting experiences
Emadi, Seyed Morteza
;
Swaminathan, Jayashankar M.
- In:
Operations research
66
(
2018
)
5
,
pp. 1433-1456
Persistent link: https://www.econbiz.de/10011932548
Saved in:
10
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
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