"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly...

pt. 1. Overview -- pt. 2. Person perspectives : within, between, Dyadic and group -- pt. 3. Occupational perspectives : customer service, call centers, caring professionals -- pt. 4. Contextual perspectives : organization, gender, culture -- pt. 5. Multi-disciplinary perspectives : reflections...