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Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence; Grandey, Alicia; Sawyer, Katina - In: Organizational behavior and human decision processes : … 144 (2018), pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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Fibbing about your feelings : how feigning happiness in the face of personal hardship affects trust
Levine, Emma E.; Wald, Kristina A. - In: Organizational behavior and human decision processes : … 156 (2020), pp. 135-154
Persistent link: https://www.econbiz.de/10012169566
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Duty orientation : theoretical development and preliminary construct testing
Hannah, Sean T.; Jennings, Peter L.; Bluhm, Dustin; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 220-238
Persistent link: https://www.econbiz.de/10010346027
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Can peers' ethical and transformational leadership improve coworkers' service quality : a latent growth analysis
Schaubroeck, John M.; Lam, Simon S. K.; Peng, Ann - In: Organizational behavior and human decision processes : … 133 (2016), pp. 45-58
Persistent link: https://www.econbiz.de/10011484021
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The enduring impact of transient emotions on decision making
Andrade, Eduardo B.; Ariely, Dan - In: Organizational behavior and human decision processes : … 109 (2009) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10003849215
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Overlooked but not untouched : how rudeness reduces onlookers' performance on routine and creative tasks
Porath, Christine L.; Erez, Amir - In: Organizational behavior and human decision processes : … 109 (2009) 1, pp. 29-44
Persistent link: https://www.econbiz.de/10003849218
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A daily investigation of the role of manager empathy on employee well-being
Scott, Brent A.; Colquitt, Jason A.; Paddock, E. Layne; … - In: Organizational behavior and human decision processes : … 113 (2010) 2, pp. 127-140
Persistent link: https://www.econbiz.de/10008668734
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State mood, task performance, and behavior at work : a within-persons approach
Miner, Andrew G.; Glomb, Theresa M. - In: Organizational behavior and human decision processes : … 112 (2010) 1, pp. 43-57
Persistent link: https://www.econbiz.de/10003971706
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Doing good buffers against feeling bad : prosocial impact compensates for negative task and self-evaluations
Grant, Adam M.; Sonnentag, Sabine - In: Organizational behavior and human decision processes : … 111 (2010) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10003959048