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Lessons for all when service scholarship and management practice come together
Bowen, David E. - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
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Moving from production to service in human resources management
Bowen, David E.; Greiner, Larry E. - In: Organizational dynamics : a quarterly review of … 15 (1986) 1, pp. 35-53
Persistent link: https://www.econbiz.de/10003499261
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HRM and Service Fairness: How Being Fair with Employees Spills Over to Customers - Managing fairly has positive repercussions for both employees and customers
Bowen, David E.; Gilliland, Stephen W.; Folger, Robert - In: Organizational dynamics : a quarterly review of … 27 (1999) 3, pp. 7-23
Persistent link: https://www.econbiz.de/10006135983
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The Service Organization: Human Resources Management Is Crucial
Schneider, Benjamin; Bowen, David E. - In: Organizational dynamics : a quarterly review of … 21 (1993) 4, pp. 39-52
Persistent link: https://www.econbiz.de/10006148237