Lord, Beverley R; Shanahan, Yvonne P; Gage, Michelle J - In: Pacific Accounting Review 17 (2005) 1, pp. 49-78
The Balanced Scorecard (BSC), first introduced by Kaplan and Norton in 1992, is described as a comprehensive performance measurement system as well as a strategic management tool. Over the past decade, the BSC has attracted increasing attention in mainstream management accounting research. A...