Purpose – The purpose of this research is to investigate the joint influence of early product adoption and bank customer accounting in Hong Kong. Design/methodology/approach – In‐depth interviews at three Hong Kong banks provided the basis for designing a survey instrument, which was used...

Purpose – The purpose of this paper is to investigate the influence of liberalization forces, political constraints (on labor decisions) and formal control mechanisms (i.e. delegation of decision authority, objective performance measurement and merit‐based rewards) on the performance of...