The concept of “winners” has become a popular motif in the design of training programmes, especially in the area of customer service. This paper examines the case of one such training programme at “CapitalAirport”, with the purpose of understanding how the “winners” idea was...

Building on lessons from a Biblical story, this paper analyzes and suggests mental frameworks and an innovative perspective for managing contemporary new psychological contracts, by drawing on a case of a nation which was found unfit for a new type of existence, a different life ethos, and...

Purpose – To experimentally determine how the interaction of an interdependent work environment and employee personality affect organizational citizenship behavior (OCB). Design/methodology/approach – Structural interdependence, as defined by levels of task and goal interdependence, was...

This article draws attention to our rudimentary knowledge of managers’ competence, against the background of the rhetoric currently being employed, for example, in the Management Charter Initiative. Its aim is to unravel some of the existing confusions about the meaning of “competence”, by...

Examines a case study of an unsuccessful employment decision. Explains that although it was apparent soon after the appointment that the employee’s performance fell short of expectations, the employer (a lone trader responsible only to himself), persisted with the appointment for over a year,...