Management and organisation literature often characterises managing in Africa as 'the challenge of' and rarely do scholars look to the continent for novel ideas, inspiration, best practice, or theoretical insights. Yet, in the last five years or so, the African organisational landscape has...

Purpose – The purpose of this paper is to examine the perceptions of individual employees on the influence of eight elements of HRM/TQM (i.e. leadership, training and development, employee participation, reward and recognition, customer focus, empowerment, teamwork, and communication) on...

Despite over 20 years of academic hype, international human resource management (IHRM) literature has been only partly successful in its original claim to offer a universal panacea for complexities of managing people that can transcend national, cultural and economic divides. This paper provides...

Notes that the present human resource literature on absence pays relatively little attention to the management of genuine injury and illness. Seeks to partially address this lacuna in the literature through the findings of an exploratory study of the arrangements used to facilitate the return to...

Examines the role of the personnel function in the selection of doctors. Reveals a “clerk of works” role, marginal to the decision‐making process. Considers the implications of such a role for effective and fair selection practice. Develops a model of “weak” personnel management which...

Evaluates the levels of strategic “integration” of human resource management (HRM) into the corporate strategy and “devolvement” of responsibility for HRM to line managers in the UK manufacturing sector. Summarises, initially, some of the primary theoretical debates existing in the HRM...

Suggestions for improvements in service quality in hospitality operations frequently advocate the use of empowerment as a strategy for the management of employees. Analysis of employer initiatives that claim to empower employees needs to distinguish those initiatives labelled empowerment and...

Recent studies have found that initiatives relying on the participation and development of employees, such as TQM, can struggle if different kinds of employees are not involved equally. For instance, part‐time workers, administrative or shift staff often receive less training and communication...

There is currently very little research to support the popularly held claim that “closeted” homosexual workers will have a less positive work‐related attitude and no empirical investigation of companies that prohibit discrimination on grounds of sexuality. This study used data from a...

It is currently fashionable to herald “managing diversity” as an approach which signals a new dawn for equal opportunities. Within the management of diversity is a new, more positive approach to employee “‘difference” which prescribes the valuation of individuality and the abandonment...