This study investigates whether there is a set of universal senior management competencies in the context of one large multi‐site service organisation. Four distinct work environments are identified and different lists of competencies are perceived to be important by managers working at the...

The note explores the requisite competencies of subsidiary unit general managers in a successful multibusiness group dealing primarily in industrial goods. The authors define a competency model for the particular genre of general manager based on the literature. They then attempt to validate the...

Results of this study highlight the importance of human resource managers and trainers assessing the interpersonal skills and emotional maturity of new recruits and enhancing the interpersonal skills of the existing managerial workforce. The entrepreneurial style of the branch manager is...

This paper presents a case study of a management development programme, which adopts a competence‐based approach aimed at middle managers in a further education college. The programme takes place in a context that promotes the concept of general management. However, the programme, in which the...

Explains the advantages of behavioural interviewing as a method of employee selection. Reports on a survey of UK organisations’ use of behavioural interviewing in selection. Both interviewers and candidates were positive about the technique. Benefits identified were better quality information...

This study explored the ability of liking and two forms of rater‐ratee similarity to predict multi‐source proficiency ratings of managerial competencies. Findings from the regression model that included all raters indicated that technical proficiency, rater‐ratee liking, demographic and...

Analyses the introduction and first three years of the operation of a new reward system in a financial services organisation. The purpose of the study was to develop an explanatory theory associated with reward system change effectiveness. Following a description of the organisation and its...

Purpose – To provide an overview of recent empirical survey research on human resource competencies in Europe. Design/methodology/approach – The survey data were collected in 2002 in the global human resource competence study (HRCS), an initiative of the University of Michigan. The study was...

Purpose – The purpose of this paper is to introduce an integrated three‐phase methodology for forecasting future competency requirements more effectively than existing methods. Design/methodology/approach – The methodology is demonstrated with reference to empirical research conducted by...