Purpose – This study aims to contribute to a better understanding of resistance to change (RTC) by examining the role played by organisational commitment (OC) as a potential predictor and moderator in the analysis of RTC. Design/methodology/approach – First, alternative models of OC were...

Reviews the business process re‐engineering (BPR) vision of radical business process change, focusing on the use of information technology to facilitate a shift away from linear/sequential work organization towards parallel processing and multidisciplinary teamworking. Highlights BPR′s...

Critically reviews and compares the concepts of business process re‐engineering (BPR), which has recently addressed the issue of changing organizations through the use of information technology (IT) and socio‐technical design (STD), which has traditionally been concerned with the matching of...

This study investigates whether there is a set of universal senior management competencies in the context of one large multi‐site service organisation. Four distinct work environments are identified and different lists of competencies are perceived to be important by managers working at the...

The note explores the requisite competencies of subsidiary unit general managers in a successful multibusiness group dealing primarily in industrial goods. The authors define a competency model for the particular genre of general manager based on the literature. They then attempt to validate the...

Results of this study highlight the importance of human resource managers and trainers assessing the interpersonal skills and emotional maturity of new recruits and enhancing the interpersonal skills of the existing managerial workforce. The entrepreneurial style of the branch manager is...

This paper presents a case study of a management development programme, which adopts a competence‐based approach aimed at middle managers in a further education college. The programme takes place in a context that promotes the concept of general management. However, the programme, in which the...

Explains the advantages of behavioural interviewing as a method of employee selection. Reports on a survey of UK organisations’ use of behavioural interviewing in selection. Both interviewers and candidates were positive about the technique. Benefits identified were better quality information...

This study explored the ability of liking and two forms of rater‐ratee similarity to predict multi‐source proficiency ratings of managerial competencies. Findings from the regression model that included all raters indicated that technical proficiency, rater‐ratee liking, demographic and...