Purpose – In this introduction of the special issue “Trust, conflict and cooperative behaviour” the focus of the special issue is introduced: because al lot of attitudinal and behavioural employees' outcomes are based on reciprocity, they should be examined as a characteristic of...

Purpose – This study aims to contribute to a better understanding of resistance to change (RTC) by examining the role played by organisational commitment (OC) as a potential predictor and moderator in the analysis of RTC. Design/methodology/approach – First, alternative models of OC were...

Explores employee experiences of HRM within a division of a non‐unionised Korean owned MNC, which comprised a mix of greenfield site and brownfield site factories. Explores employee perceptions of the effectiveness of communication and consultation within the company. Incorporates a...

Purpose – This paper presents the findings of research undertaken in a customer contact centre in Ireland in which a series of measures were introduced to implement employee‐centred work practices. The paper examines the processes by which the measures were undertaken and considers the...

Purpose – This paper explores employee experiences concerning job security/insecurity, workload, job satisfaction and employee involvement in the aftermath of Best Value reviews in a local authority. Design/methodology/approach – Using a mix of quantitative and qualitative data collection...

Purpose – To establish the differences between the perceptions of white‐collar managers and blue‐collar workers with respect to the factors that affect construction labour productivity, and to show that integrating the differences could lead to productivity improvements....

Purpose – This study attempts to analyze the structure of work commitment by delineating and classifying the content areas that constitute the conceptual space of the work commitment domain. Design/methodology/approach – Building on the work commitment literature, the present study considers...

Purpose – This paper seeks to investigate the extent of the implementation of annual hours working in Britain and its impact upon employers, organisations and employees. Design/methodology/approach – The paper deploys secondary data and sources to establish an overview of the salient issues....

Purpose – The purpose of this paper is to examine the perceptions of individual employees on the influence of eight elements of HRM/TQM (i.e. leadership, training and development, employee participation, reward and recognition, customer focus, empowerment, teamwork, and communication) on...

Purpose – The purpose of this paper is to explore rationalizations individuals provide for engaging in personal activities on company time. Design/methodology/approach – Data were collected from 121 survey respondents working in a variety of organizations and backgrounds. Respondents...