This dissertation is based on a longitudinal ethnographic study of organizational changes in a Nordic bank. Taking as a point of departure, an empirical observation of lower-level organizational members consistently identifying other organizational changes as radical than those indicated by top...

Can employees' planned future actions and company strategy be aligned in a resource-scarce organization, and if so how? So begins this action research Industrial PhD study that zooms in on the time period that preceded the implementation of a deliberate, top-down strategy at a resource-scarce...

This study investigates how and why companies engage in private governance in varied ways and the implications thereof. It compares how companies - as 'political actors' - engage in private governance differently, even if in response to the same institutional pressures. In doing so, it examines...

This thesis discusses customers' engagement behaviors (CEB) in the context of continuous service relationships (telecommunication provider and financial services' provider). CEB manifestations are agreed in literature and in business to be a potential source of value for the firm and valuable...

This is a paper-based dissertation, consisting of a 'cape' and three articles, one of which is singleauthored. The topic is servitization at work. Servitization is a competitive strategy that, typically, Western industrial manufacturing companies implement in order to secure their continued...