The author reports how a"report card"on public services in the Indian city of Bangalore was used by citizen groups to creategreater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. The report...

The most effective regulators in developing countriesare following remarkably similar approaches. The main common element across"best practice"countries is the use of relatively simple quantitative models of operators'behavior and constraints to measure the impact of regulatory decisions on some...

The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. The review covers institutional reforms in 55 of the 65 SECALs approved by the Bank during fiscal...