The authors try to replace myths about government pay and employment with reliable facts from a survey for about 100 countries in the early 1900s. The study also outlines the general nature of civil service problems in the different regions. Nevertheless, while the facts are useful...

World Development Report 1997: The State in a Changing World (report no. 17300) argued that institutions-the rules of the game that govern production and exchange-shape a country's prospects for sustained market-led growth. The author provides an institutional framework for service delivery, an...

Developing viable new business is critical to recovery, and long-term growth, especially in transition economies. There has been a long history of public support of enterprise development, starting with centralized state agency initiatives, but moving more recently to decentralized instruments...

Cross-border trade in services is growing rapidly, with both industrial and developing countries among the most dynamic exporters. Despite the substantial global benefits from such trade, the adjustment pressures created in importing countries could provoke a protectionist backlash-some signs of...

Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery accurately, or do personal and community...

Is agricultural extension in developing countries up to the task of providing the information, ideas, and organization needed to meet food needs? What role should governments play in implementing or facilitating extension services? Roughly 80 percent of the world's extension is publicly funded...

From 1994 onward, Bolivia undertook a major reform of its infrastructure sectors. The authors examine the impact of the reforms from the perspective of poor households in the adjacent cities of La Paz and El Alto, particularly in terms of access to services. Different policies adopted across the...

The author reports how a"report card"on public services in the Indian city of Bangalore was used by citizen groups to creategreater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. The report...

Many societies have limited corruption through the broad-based mobilization of a diverse range of interests willing and able to defend themselves by making meaningful demands for accountability of, and limits on, official power, and for an end to illicit advantages enjoyed by others....