"This book specifically develops theories to understand service quality and quality management practice of EC which is completely a new and innovative effort to formulate perceptions of global consumers"--Provided by publisher

"This book provides relevant theoretical frameworks and the latest empirical research findings in the area of information technology as it relates to sustainable economic development and the development of knowledge societies"--Provided by publisher

"This book examines the impact IT has on politics, education, sociology, and technology. IT has already changed the face of many business activities and has prospects for future development. This book focuses on the benefits of IT for developing countries, whose problems must be solved, and...

"The goal of the book is a variety of perspectives on the conditions under which the Knowledge Economy concept -and the triple helix approach-- are of value for developing countries, and which adaptations are being applied to adjust to local circumstances."