"This book specifically develops theories to understand service quality and quality management practice of EC which is completely a new and innovative effort to formulate perceptions of global consumers"--Provided by publisher

"This book delivers a global perspective on the influence of electronic commerce on organizational behavior, development, and management in organizations, discussing issues such as information security; strategic management of electronic commerce; organizational learning; business process...

Global Challenges and Strategic Disruptors in Asian Businesses and Economies / Patricia Ordonez de Pablos, Miltiadis Lytras -- Active Social Listening and its Impact on Firm Strategies : Study of Indian Context / Som Bhattacharyya, Neenu Neenu Augmenting Human Resource Proximity Plumbing...