Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal,...

"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication...

"This book focuses on the technical planning of power systems, taking into account technological evolutions in equipment as well as the economic, financial, and societal factors that drive supply and demand and have implications for technical planning at the micro level"--Provided by publisher

"This book provides researchers and practitioners fundamental business and management knowledge by exploring relevant theoretical frameworks and the latest empirical research findings in the area of knowledge and knowledge management strategies and their formulation and alignment with...