Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal,...

"This book seeks to accelerate the collective understandings and implications on the management of business organizations; with an emphasis on theoretical explanations on the development of feral information systems"--

"This book offers some reflections for a digital agenda in the business world. It explores this in the areas of aged care and advances the discourse in this sector, improving logistics costs through ERP alignment, continuous assurance and business compliance in enterprise information systems,...

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--

"This book describes the principles of IT architecture to develop the creation of an information model of business strategic requirements, highlighting the importance of organizational goals within a business"--Provided by publisher

"This book examines the impact of m-commerce, m-learning, and m-knowledge management technologies on organizations, such as online stores, higher education institutions, multinational corporations, and health providers"--