"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--

Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal,...

"This book describes the principles of IT architecture to develop the creation of an information model of business strategic requirements, highlighting the importance of organizational goals within a business"--Provided by publisher

"This book examines the impact of m-commerce, m-learning, and m-knowledge management technologies on organizations, such as online stores, higher education institutions, multinational corporations, and health providers"--

"This book provides a long-term view on collaborative enterprise architecture framework in adopting disruptive technology. It also explores the applications of enterprise architecture in the business world"--