Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal,...

Knowledge management and the digital native enterprise / Deonie Botha, Deloitte & Touche, South Africa -- Is an artist a better scientist? : an empirical analysis on the impact that artistic activity has on a scientist's achievement / Rebecca Frenz, Technische Universität Chemnitz, Germany --...

"This book examines issues in business management, leadership, strategic communication, social media, crisis management, organization structure, business models, robotics, and digital strategies in relation to Industry 4.0"--

Managing customer journeys in a nimble way for industry 4.0 / JURGEN JANSSENS, asUgo consulting, Belgium -- Industry 4.0 maturity levels of Turkish smes in white goods manufacturing / Ufuk Cebeci, Istanbul Technical University, Missing Country, Ezgi Turkyilmaz, Istanbul Technical University,...

"This book address the evolution of the current industrial revolutions, a practical and working definition of the concept Industry 4.0, strategic implications of i4.0 implementation, importance of the process improvement in the quest of industry 4.0, consequences of i4.0 adoption for supply...