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~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
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Production and operations management : the flagship research journal of the Production and Operations Management Society
Information systems research : ISR
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How do on-demand ridesharing services affect traffic congestion? : the moderating role of urban compactness
Li, Ziru
;
Liang, Chen
;
Hong, Yili
;
Zhang, Zhongju
- In:
Production and operations management : the flagship …
31
(
2022
)
1
,
pp. 239-258
Persistent link: https://www.econbiz.de/10013163850
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Voice-based AI in call center customer service : a natural field experiment
Wang, Lingli
;
Huang, Ni
;
Hong, Yili
;
Liu, Luning
;
Guo, …
- In:
Production and operations management : the flagship …
32
(
2023
)
4
,
pp. 1002-1018
Persistent link: https://www.econbiz.de/10014266223
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