<title>Abstract</title> One-stop service shops (OSSs) for government services delivery have become a popular and flexible mode of administrative decentralization for delivering government services of various types throughout the world. Using an analytical framework derived from decentralization, this article...

<title>Abstract</title> Government arrangements in Southeast Asia have been typically centralized but in the 1990s the impetus of democratization pushed countries of the region into programmes of territorial decentralization. This was an entirely new experience for these countries and necessitated innovative...