Downe, James; Grace, Clive; Martin, Steve; Nutley, Sandra - In: Public Management Review 12 (2010) 5, pp. 663-678
<title>Abstract</title> The use of performance auditing and inspection as tools of public services reform is a key feature of contemporary public management. In the UK, external assessments of organizational capacity and performance play a pivotal role in attempts to drive public service improvement. However...