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Public management review
International Journal of Operations & Production Management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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An implementation framework for public service charters : results of a concept mapping study
Thomassen, Jean-Pierre
;
Ahaus, Kees
;
Walle, Steven van de
; …
- In:
Public management review
16
(
2014
)
4
,
pp. 570-589
Persistent link: https://www.econbiz.de/10010362980
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