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Using a recognitation and reward initiative to improve service quality : a quasi-experimental field study in a public higher education institution
Kopelman, Richard E.
;
Gardberg, Naomi A.
;
Brandwein, …
- In:
Public personnel management
40
(
2011
)
2
,
pp. 133-149
Persistent link: https://www.econbiz.de/10009160317
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