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Managing service quality ; Vol. 3
Kunst, Paul (contributor); Lemmink, Jos (contributor) - 1997
Persistent link: https://www.econbiz.de/10000625519
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Managing service quality
Kunst, Paul (contributor); Lemmink, Jos (contributor) - 1995
Persistent link: https://www.econbiz.de/10000646810
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Managing service quality ; Vol. 2
Kunst, Paul (contributor); Lemmink, Jos (contributor) - 1996
Persistent link: https://www.econbiz.de/10000646821