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~isPartOf:"Quality management journal : QMJ"
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Quality management
181
Qualitätsmanagement
181
Dienstleistungsqualität
55
Service quality
55
quality management
31
Hospital
29
Krankenhaus
29
USA
26
United States
26
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25
Lean management
25
Customer satisfaction
23
Kundenzufriedenheit
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22
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22
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22
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22
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21
Lean production
21
Product quality
21
Produktqualität
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Lieferkette
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Supply chain
19
Business process management
18
Prozessmanagement
18
Standardisierung
18
Standardization
18
Beziehungsmarketing
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Relationship marketing
15
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Organisatorischer Wandel
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Organizational change
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Award
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Bibliometrics
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Bibliometrie
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Firm performance
12
Performance measurement
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Performance-Messung
12
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Unternehmenserfolg
12
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8
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English
191
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Prybutok, Victor R.
9
Evans, James R.
7
Fredendall, Lawrence D.
7
Prybutok, Victor
7
Antony, Jiju
6
Ford, Matthew W.
6
Peng, Xianghui
5
Blankson, Charles
4
Chakraborty, Subhajit
4
Kaynak, Hale
4
Latham, John R.
4
McFadden, Kathleen L.
4
AlNajem, Mohamad N.
3
Boakye, Kwabena G.
3
Cudney, Elizabeth A.
3
Davis, Mark
3
Ferrand, Yann B.
3
Foster, S. Thomas
3
Foster, S. Thomas <Jr.>
3
Linderman, Kevin
3
Mast, Jeroen de
3
Abuamoud, Ismaiel
2
Alkhatib, Saleh
2
Alrousan, Ramzi Mahmoud
2
Anholon, Rosley
2
Bashar, Abul
2
Bernardo, Vitor Zanetti
2
Boiral, Olivier
2
Cao, Ying
2
Chakravorty, Satya S.
2
Chawalit Jeenanunta
2
Choi, Yunsik
2
Does, Ronald J. M. M.
2
Erkul, Muratcan
2
Gardner, John W.
2
Garza-Reyes, Jose Arturo
2
Gerolamo, Mateus Cecílio
2
Gitlow, Howard S.
2
Gonzalez, Marvin E.
2
Gowen, Charles, III.
2
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Quality management journal : QMJ
Journal of business research : JBR
794
Journal of retailing and consumer services
734
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
608
International journal of productivity and quality management : IJPQM
531
Industrial marketing management : the international journal for industrial and high-tech firms
500
The TQM journal : the international review of organizational improvement
482
International journal of quality & reliability management
445
SpringerLink / Bücher
436
International journal of production research
427
International journal of hospitality management
362
Total quality management & business excellence
319
The journal of services marketing
280
International journal of production economics
262
The journal of business & industrial marketing
257
The service industries journal
234
Journal of strategic marketing
199
Journal of the Academy of Marketing Science
194
International journal of six sigma and competitive advantage : IJSSCA
193
International journal of contemporary hospitality management
172
Cogent business & management
161
European journal of operational research : EJOR
152
Journal of marketing
152
International journal of electronic customer relationship management : IJECRM
148
Journal of hospitality marketing & management
144
Tourism management : research, policies, practice
142
Gabler Edition Wissenschaft
141
The journal of product & brand management
141
International journal of quality and service sciences
140
International journal of services and operations management
138
Journal of travel and tourism marketing
138
Psychology & marketing
135
Journal of retailing
132
Journal of service research : JSR
130
Asia Pacific journal of marketing and logistics
129
Journal of service management
126
Marketing intelligence & planning
121
The journal of brand management : an international journal
121
Service business
115
European journal of marketing : EJM
114
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ECONIS (ZBW)
191
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1
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
2
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
3
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
4
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
5
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
6
The importance of information technology to organizational results within the Baldrige Award
Wang, Yuchen
;
Peng, Xianghui
;
Prybutok, Victor
- In:
Quality management journal : QMJ
29
(
2022
)
1
,
pp. 3-17
Persistent link: https://www.econbiz.de/10012803242
Saved in:
7
Management standards and institutional influence : an exploratory study using the Baldrige criteria
Ford, Matthew W.
- In:
Quality management journal : QMJ
29
(
2022
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10012803243
Saved in:
8
A stakeholder view of quality management and CSR through feminist ethics
Sila, Ismail
- In:
Quality management journal : QMJ
29
(
2022
)
1
,
pp. 51-79
Persistent link: https://www.econbiz.de/10012803245
Saved in:
9
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
10
The strengths and opportunities for improvement of the Baldrige Performance Excellence Program
Ghafoor, Saad
;
Mann, Robin Stephen
;
Grigg, Nigel
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 128-144
Persistent link: https://www.econbiz.de/10012584869
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