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~isPartOf:"Quality management journal : QMJ"
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Quality management
176
Qualitätsmanagement
176
Dienstleistungsqualität
53
Service quality
53
quality management
29
USA
27
United States
27
Hospital
25
Krankenhaus
25
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23
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service quality
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Award
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English
185
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Prybutok, Victor R.
9
Evans, James R.
7
Fredendall, Lawrence D.
7
Prybutok, Victor
7
Ford, Matthew W.
6
Antony, Jiju
5
Peng, Xianghui
5
Blankson, Charles
4
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
AlNajem, Mohamad N.
3
Boakye, Kwabena G.
3
Cudney, Elizabeth A.
3
Davis, Mark
3
Ferrand, Yann B.
3
Foster, S. Thomas
3
Johnson, Dana M.
3
Latham, John R.
3
Linderman, Kevin
3
Mast, Jeroen de
3
Russell, Roberta S.
3
Abuamoud, Ismaiel
2
Alrousan, Ramzi Mahmoud
2
Anholon, Rosley
2
Bashar, Abul
2
Bernardo, Vitor Zanetti
2
Boiral, Olivier
2
Cao, Ying
2
Chakravorty, Satya S.
2
Chawalit Jeenanunta
2
Choi, Yunsik
2
Does, Ronald J. M. M.
2
Erkul, Muratcan
2
Gardner, John W.
2
Garza-Reyes, Jose Arturo
2
Gerolamo, Mateus Cecílio
2
Gitlow, Howard S.
2
Gonzalez, Marvin E.
2
Gowen, Charles, III.
2
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Quality management journal : QMJ
Journal of business research : JBR
672
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
508
SpringerLink / Bücher
457
The TQM journal : the international review of organizational improvement
457
International journal of quality & reliability management
421
Industrial marketing management : the international journal for industrial and high-tech firms
418
International journal of production research
391
International journal of hospitality management
303
Total quality management & business excellence
280
International journal of production economics
255
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
172
European journal of operational research : EJOR
162
Gabler Edition Wissenschaft
147
International journal of electronic customer relationship management : IJECRM
147
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
124
Journal of hospitality marketing & management
123
Tourism management : research, policies, practice
122
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
International journal of quality and service sciences
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
Journal of retailing
109
Journal of service management
109
The journal of brand management : an international journal
109
Marketing intelligence & planning
108
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Springer eBook Collection
101
Psychology & marketing
100
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ECONIS (ZBW)
185
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1
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10
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185
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1
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
2
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
3
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
4
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
5
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
6
Measuring tourists' satisfaction and loyalty : a perception approach
Abuamoud, Ismaiel
;
Ibrahim, Amal
;
Alrousan, Ramzi Mahmoud
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 101-107
Persistent link: https://www.econbiz.de/10012309489
Saved in:
7
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
8
Customer and employee perceptual congruence in service co-production
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
Quality management journal : QMJ
26
(
2019
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309510
Saved in:
9
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
10
Measuring tourists' satisfaction and loyalty : a perception approach
Abuamoud, Ismaiel
;
Ibrahim, Amal
;
Alrousan, Ramzi Mahmoud
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 101-107
Persistent link: https://www.econbiz.de/10011976331
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