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~isPartOf:"Quality management journal : QMJ"
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Dienstleistungsqualität
92
Service quality
92
Quality management
48
Qualitätsmanagement
48
Customer satisfaction
40
Kundenzufriedenheit
40
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
19
Konsumentenverhalten
19
service quality
18
USA
17
United States
17
Gesundheitswesen
15
Health care system
15
Patienten
14
Patients
14
Product quality
14
Produktqualität
14
Beziehungsmarketing
13
Relationship marketing
13
healthcare
9
Measurement
8
Messung
8
Fast-food industry
6
Gastronomie
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
patient satisfaction
5
quality management
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
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Undetermined
49
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Article
93
Book / Working Paper
3
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96
Aufsatz in Zeitschrift
96
Case study
3
Fallstudie
3
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
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Language
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English
96
Author
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Prybutok, Victor R.
17
McFadden, Kathleen L.
7
Blankson, Charles
5
Boakye, Kwabena G.
5
Gowen, Charles, III.
5
Harun, Ahasan
5
Prybutok, Victor
5
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Abuamoud, Ismaiel
2
Alkhatib, Saleh
2
Alrousan, Ramzi Mahmoud
2
Bernardo, Vitor Zanetti
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Ibrahim, Amal
2
Linderman, Kevin W.
2
Migdadi, Yazan K. A.
2
Migdadi, Yazan Khalid Abed-Allah
2
Nottingham, Quinton J.
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
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Published in...
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Quality management journal : QMJ
International journal of hospitality management
545
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
366
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
224
International journal of contemporary hospitality management
211
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
International journal of productivity and quality management : IJPQM
140
Journal of service research : JSR
139
Service business
132
International journal of quality & reliability management
123
Journal of service management
119
International journal of quality and service sciences
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International journal of services and operations management
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Total quality management & business excellence
108
Health care management review : HCM review
107
International Journal of Bank Marketing
106
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
99
Journal of the Academy of Marketing Science
97
Psychology & marketing
96
The accounting review : a publication of the American Accounting Association
96
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ECONIS (ZBW)
96
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96
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1
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
2
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
3
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
4
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Saved in:
5
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
6
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
7
An alternative approach in service quality : an e-banking case study
González, Marvin E.
;
Mueller, Rene Dentiste
;
Mack, …
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10003783523
Saved in:
8
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
9
The relationship between SERVQUAL, national customer satisfaction indices, and consumer sentiment
Kristensen, Kai
;
Eskildsen, Jacob
- In:
Quality management journal : QMJ
19
(
2012
)
2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10009547240
Saved in:
10
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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