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A Holistic Framework for TQM in the Software Industry: A Confirmatory Factor Analysis Approach - An approach for measuring the level of quality management practices in software org...
Issac, George; Rajendran, Chandrasekharan; … - In: Quality management journal : QMJ 11 (2004) 3, pp. 35-60
Persistent link: https://www.econbiz.de/10005925844
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An exploratory study of the impact of the capability maturity model on the organizational performance of Indian software firms
Padma, P.; Ganesh, L. S.; Rajendran, Chandrasekharan - In: Quality management journal : QMJ 15 (2008) 2, pp. 20-34
Persistent link: https://www.econbiz.de/10003783560
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430