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Hospital
43
Krankenhaus
43
Dienstleistungsqualität
34
Service quality
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Quality management
25
Qualitätsmanagement
25
Gesundheitsversorgung
22
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Lean Management
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patient satisfaction
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lean
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patient experience
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continuous improvement
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Gowen, Charles, III.
5
McFadden, Kathleen L.
5
Prybutok, Victor R.
5
Fredendall, Lawrence D.
4
Lee, Jung Young
4
Ferrand, Yann B.
3
Johnson, Dana M.
3
Russell, Roberta S.
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Taaffe, Kevin
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Bernardo, Vitor Zanetti
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Chakraborty, Subhajit
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Choi, Yunsik
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Davis, Mark
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Fredendall, Lawrence
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Gerolamo, Mateus Cecílio
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Honda, Ana Carolina
2
Kaynak, Hale
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Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Weathers, Danny
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Weiss, Rebecca
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Zhang, Xiaoni
2
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
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Belohlav, James A.
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Berry, Leonard L.
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Bitner, Matthew
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Boakye, Kwabena G.
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Boonme, Kittipong
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Cheah, Jun-Hwa
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Drehmer, David E.
1
Duffey, Noah
1
Fiore, Alexis
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Fleck, Robert A.
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Quality management journal : QMJ
NBER working paper series
265
Health care management review : HCM review
254
Working paper / National Bureau of Economic Research, Inc.
227
International journal of hospitality management
218
Health care management science
209
NBER Working Paper
205
Journal of health economics
194
Journal of health organization and management
183
Health economics
136
European journal of operational research : EJOR
132
The European journal of health economics : HEPAC ; health economics in prevention and care
123
SpringerLink / Bücher
115
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Health care management science : a new journal serving the international health care management community
82
International journal of contemporary hospitality management
82
Discussion paper series / IZA
74
Management science : journal of the Institute for Operations Research and the Management Sciences
74
Health economics review
72
Inquiry : a journal of health care organization, provision and financing
69
Health marketing quarterly
66
Health affairs : at the intersection of health, health care, and policy
64
Socio-economic planning sciences : the international journal of public sector decision-making
63
Applied economics
62
Manufacturing & service operations management : M & SOM
58
International journal of production research
50
Omega : the international journal of management science
50
The European journal of health economics
49
IZA Discussion Paper
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Tourism management : research, policies, practice
43
International journal of pharmaceutical and healthcare marketing : IJPHM
42
Working paper
41
Journal of hospitality marketing & management
40
Europäische Hochschulschriften / 5
39
Journal of business research : JBR
38
Ruhr economic papers
38
Schriften zur Gesundheitsökonomie
38
International journal of health economics and management
37
Production and operations management : the flagship research journal of the Production and Operations Management Society
37
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ECONIS (ZBW)
43
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1
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
2
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
3
Cost-quality tradeoff in healthcare : does it affect patient experience?
Venkataraman, Sriram
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 38-45
Persistent link: https://www.econbiz.de/10011311092
Saved in:
4
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
5
Organizational culture, knowledge management, and patient safety in U.S. hospitals
Stock, Gregory N.
;
McFadden, Kathleen L.
;
Gowen, …
- In:
Quality management journal : QMJ
17
(
2010
)
2
,
pp. 7-26
Persistent link: https://www.econbiz.de/10009518573
Saved in:
6
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
7
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
8
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
9
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
10
The moderating effect of gender in urgent care service satisfaction
Qin, Hong
;
Boonme, Kittipong
;
George, Benjamin
; …
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 20-30
Persistent link: https://www.econbiz.de/10011721847
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