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~isPartOf:"Quality management journal : QMJ"
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Dienstleistungsqualität
92
Service quality
92
Quality management
49
Qualitätsmanagement
49
Customer satisfaction
36
Kundenzufriedenheit
36
Hospital
35
Krankenhaus
35
Gesundheitsversorgung
22
Health care
22
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
USA
17
United States
17
Gesundheitswesen
16
Health care system
16
Patienten
14
Patients
14
Product quality
14
Produktqualität
14
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Fast-food industry
6
Gastronomie
6
Measurement
6
Messung
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
quality management
6
patient satisfaction
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
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Undetermined
47
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Article
91
Book / Working Paper
3
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Article in journal
94
Aufsatz in Zeitschrift
94
Case study
3
Fallstudie
3
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
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Language
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English
94
Author
All
Prybutok, Victor R.
16
McFadden, Kathleen L.
7
Prybutok, Victor
6
Blankson, Charles
5
Gowen, Charles, III.
5
Harun, Ahasan
5
Boakye, Kwabena G.
4
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Alkhatib, Saleh
2
Bernardo, Vitor Zanetti
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Linderman, Kevin W.
2
Migdadi, Yazan K. A.
2
Migdadi, Yazan Khalid Abed-Allah
2
Nottingham, Quinton J.
2
Peak, Daniel A.
2
Peng, Xianghui
2
Pirrallo, Ronald G.
2
Rajendran, Chandrasekharan
2
Taaffe, Kevin
2
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Published in...
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Quality management journal : QMJ
International journal of hospitality management
418
Journal of retailing and consumer services
366
The service industries journal
299
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Services marketing quarterly
147
Journal of hospitality marketing & management
146
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
130
International journal of productivity and quality management : IJPQM
122
International journal of quality & reliability management
122
Health care management review : HCM review
115
Cogent business & management
114
International journal of quality and service sciences
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
104
Journal of service management
96
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
94
Journal of health economics
85
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
83
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
94
Showing
1
-
10
of
94
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1
Customer satisfaction in Indian
hospitals
: moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
2
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
Saved in:
3
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
4
Achieving sustainable excellence : a theoretical comparison of established quality awards
Cao, Ying
;
Peng, Xianghui
;
Prybutok, Victor
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 138-153
Persistent link: https://www.econbiz.de/10014545366
Saved in:
5
Everything is 5S : a simple yet powerful lean improvement approach applied in a preadmission testing center
Delisle, Dennis R.
;
Freiberg, Valentina
- In:
Quality management journal : QMJ
21
(
2014
)
4
,
pp. 10-22
Persistent link: https://www.econbiz.de/10010426484
Saved in:
6
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
7
Strategic quadrants and service quality : tourist satisfaction in Portugal
Panchapakesan Padma
- In:
Quality management journal : QMJ
23
(
2016
)
2
,
pp. 57-70
Persistent link: https://www.econbiz.de/10011486815
Saved in:
8
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
9
Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce
Manchanda, Mohit
;
Deb, Madhurima
;
Lomo-David, Ewuuk
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 156-174
Persistent link: https://www.econbiz.de/10012584871
Saved in:
10
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
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