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Measure is of success : the role of human factors in lean implementation in healthcare
Lorden, Andrea L.; Zhang, Yichen; Lin, Szu-hsuan; … - In: Quality management journal : QMJ 21 (2014) 3, pp. 26-37
Persistent link: https://www.econbiz.de/10010383910
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Use of action research to institutionalize organizational learning within TQM
Kumar, Madhu Ranjan - In: Quality management journal : QMJ 19 (2012) 3, pp. 51-68
Persistent link: https://www.econbiz.de/10009573976
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Impact of ISO 9000 on business performance in Pakistan : implications for quality in developing countries
Fatima, Mahnaz - In: Quality management journal : QMJ 21 (2014) 1, pp. 16-24
Persistent link: https://www.econbiz.de/10010244643
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Lean Six Sigma : a fresh approach to achieving quality management
Arthur, Jay - In: Quality management journal : QMJ 21 (2014) 4, pp. 6-9
Persistent link: https://www.econbiz.de/10010426485
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Lean six sigma in the public sector : overcoming persistent management challenges
Juliani, Fernando; Oliveira, Otávio José de - In: Quality management journal : QMJ 28 (2021) 2, pp. 58-75
Persistent link: https://www.econbiz.de/10012500772
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The role of strategic planning in implementing a total quality management framework : an empirical
Oschman, Jacobus Johannes - In: Quality management journal : QMJ 24 (2017) 2, pp. 41-53
Persistent link: https://www.econbiz.de/10011673485
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Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling; Ojo, Adedapo Oluwaseyi; Cheah, … - In: Quality management journal : QMJ 26 (2019) 3, pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
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Building bridges between researchers and practitioners : a collaborative approach to research in performance excellence
Latham, John R. - In: Quality management journal : QMJ 15 (2008) 1, pp. 8-26
Persistent link: https://www.econbiz.de/10003783488
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Controlling for quality : climate, leadership, and behavior
Luria, Gil - In: Quality management journal : QMJ 15 (2008) 1, pp. 27-40
Persistent link: https://www.econbiz.de/10003783517
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Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin; Witell, Lars - In: Quality management journal : QMJ 15 (2008) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10003783531