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The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena; Wong, Veronica - In: The service industries journal 26 (2006) 7, pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1/2, pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
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The role of entrepreneurial capital in building service reputation
Shaw, Eleanor; Lam, Wing; Carter, Sara - In: The service industries journal 28 (2008) 7/8, pp. 899-917
Persistent link: https://www.econbiz.de/10003793028
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Exploring the relationship between the human resource management practices and growth in small servce firms
Altinay, Levent; Altinay, Eser; Gannon, Judie - In: The service industries journal 28 (2008) 7/8, pp. 919-937
Persistent link: https://www.econbiz.de/10003793031
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Beyond ideal-type depictions of entrepreneurship : some lessons from the service sector in England
Williams, Colin C. - In: The service industries journal 28 (2008) 7/8, pp. 1041-1053
Persistent link: https://www.econbiz.de/10003793060
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Spatial spillovers and employment growth in the service sector
Bishop, Paul - In: The service industries journal 29 (2009) 5/6, pp. 791-803
Persistent link: https://www.econbiz.de/10003880579
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Do the poor wake up quickly? : a study of low pay and muted horizons
Thozhur, Sumeetra; Riley, Michael; Szivas, Edit - In: The service industries journal 27 (2007) 1/2, pp. 139-150
Persistent link: https://www.econbiz.de/10003454671
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An empirical approach to service classification for productivity management studies
Shafti, Farhad; Meer, Robert van der; Williams, Terry M. - In: The service industries journal 27 (2007) 5/6, pp. 709-730
Persistent link: https://www.econbiz.de/10003622871
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Policies to enhance the "hidden innovation" in services : evidence and lessons from the UK
Abreu, Maria; Grinevich, Vadim; Kitson, Michael; … - In: The service industries journal 30 (2010) 1/2, pp. 99-118
Persistent link: https://www.econbiz.de/10003964366
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Older consumer opportunities : small firm response in a selected group of UK service sector markets
Chaston, Ian - In: The service industries journal 31 (2011) 3/4, pp. 371-384
Persistent link: https://www.econbiz.de/10008937448