Siciliano, Roberta; Gallo, Sergio; Aria, Massimo; … - In: RIVISTA DI ECONOMIA E STATISTICA DEL TERRITORIO 2008/1 (2008) 1, pp. 7-24
<em>The discriminant levers of customer satisfaction: the Sepsa case</em> ABSTRACT: The discriminant levers of customer satisfaction: the Sepsa case Objectives The modern discipline of customer care is more and more paying the attention on the centrality to the customers in the modern business...
