The diagnosis for urban transport sustainability depends on the context of different regions worldwide. We focus in this paper on West and North Africa which reveal similarities but also structural differences which are explored further. The importance of paratransit in its various forms is...

The aim of this study is to evaluate the efficiency of public transport operations undertaken in Swedish counties by the Public Transport Authorities (PTA), taking into account the substantial differences in operating conditions between counties. The analysis will be performed using Stochastic...

The design of public transport contracts provides an opportunity to define service quality standards to which an operator can be held accountable. While the specification of service quality standards is a common practice, the relationships between the specifications and customer satisfaction are...

A contract establishes a mutual relationship between an authority and an operator. From the point of view of the authority, it is a tactical level mechanism to achieve the strategic objectives of government. Management of contractors translate the requirements of contracts into operational...

The emergence of Intelligent Transport Systems (ITS) has been recognised with many initiatives during the last 20 years. In Europe, the “ITS Action Plan” identifies a number of applications as key elements contributing to the efficient co-ordination of the overall transport chain. The...

This paper presents findings of a freight transport study carried out for Mumbai city (India). Based on the case study of lunch box delivery system organized by the Mumbai dabbawalas, demonstrated that an informal sector was capable of developing an urban logistics system that was precise,...

This paper concerns steering aspects in the governance context of public transport. Various theoretical views of steering have been presented over the years, and it has been argued that a multiple-principal context often leads to fragmented steering. The paper aims to identify steering culture...

The paper presents the main characteristics, costs and impacts of TransMilenio, the bus based mass transit system of Bogotá, using BRT corridors and feeder services. An ex-post cost-benefit analysis is done, including monetary valuation of direct impacts on travel time and travel cost and...

Although public transport passengers consider service reliability a key quality aspect, actual services are often not perceived as reliable. To gain insights into how authorities deal with (improving) service reliability, an international survey was performed, showing that very little attention...

This workshop discussed the functioning of deregulated public transport markets, examining competition options for deregulated markets. The regulatory needs of such market initiative ‘deregulated’ markets have been considered both from practical and theoretical evidence, covering both local...