Electronic health records constitute a significant technological advance in the way medical information is stored, communicated, and processed by the multiple parties involved in the delivery of health care. However, there is widespread concern that privacy issues may impede the diffusion of...

Drawing on the conceptual foundations of leader-member exchange and behavior modeling we investigate the effects of managers' coaching intensity on the performance of those they supervise at multiple levels of an organizational hierarchy. Data from 328 sales people reporting to 114 middle...

In this paper we combine three theories of attitude and behavior change in an attempt to inform the under-studied concept of sustained technology usage over time. We address two broad research questions (1) what specific processes act to drive behavior change? and (2) does the route of...

Electronic health records and health information technology are the focus of attention due, in part, to the President's Health Information Technology Plan, which calls for a 10-year adoption plan for electronic health records (EHR). We examine one component of HIT, the electronic personal health...

The goal of this study was to investigate the use and impact of wireless Voice over Internet Protocol (VoIP) communication technology developed by Vocera Communications and used by clinicians and mobile workers in a healthcare setting. Of particular interest for this study was the impact of a...

Objective Recent discourse surrounding PHRs conflates definitions of the technology and confuses both novices and experts. This matter assumes critical importance when research subjects are asked to respond to questionnaires in which the specific definition of the PHR is not given. We conducted...

Although the impact that information technology can have on the delivery of health care is widely acknowledged, surprisingly, empirical investigation of this impact has been limited. One explanation for the paucity of rigorous studies is that practitioners and scholars alike, struggle with the...

This paper presents the first study that utilizes detailed clickstream data on online Word-of-Mouth to uncover mechanisms underlying its influence on consumer decision making. We leverage a feature launch on a major doctor appointment booking platform to study the impacts of online WOM on three...

Although the efficiency-enhancing features of online markets have been well studied, much less is known about firms' differentiation strategies in these competitive markets, or the outcomes of such differentiation. This study examines competition among firms in online sponsored search markets -...

We investigate the effect of increasing the information endowment of customers in markets where experts provide both a diagnosis and the service under two alternative institutions: customers may either directly acquire information through personal research (PR) before consulting the expert or...