MILEA, Oana-Maria - In: Romanian Statistical Review Supplement 60 (2012) 4, pp. 209-213
advantage, service providers have to improve quality aiming to overcome the perceived quality of consumer expectations. For this … purpose, organizations must identify: what are the main factors determinants of service quality, what are the customer … expectations. We can say that compared to products quality, service quality is relative, as a matter of balance, meaning that it …