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SAM advanced management journal : amj
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The ABCs of Customer-Centered Performance Measures
Lemak, David J.
;
Austin, Walter W.
;
Montgomery, Joseph C.
; …
- In:
SAM advanced management journal : amj
61
(
1996
)
2
,
pp. 4-10
Persistent link: https://www.econbiz.de/10006796349
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